Privacy Policy

1. Introduction

SunsetGrainMill ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy delineates how we gather, utilize, reveal, and protect your data when you access our website sunsetgrainmill.click or engage in our yacht charter offerings.

When you employ our services, you agree to the data procedures detailed in this document. This policy adheres to relevant privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We accumulate personal information that you purposely supply to us when you perform actions such as:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotional events

Such information may encompass:

• Your name and contact details (email, telephone, postal address)
• Financial details (securely processed by third-party entities)
• Yacht charter preferences and needs
• Emergency contact data
• Food allergies or health-related details (if supplied)

2.2 Automatically Collected Information

Automatic data collection occurs when you navigate our site, including details about your device and how you utilize our service:

• IP address and geographical details
• Type and version of the browser
• Web pages you visit and duration of your stay
• Source websites
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

To enrich your experience on our website, we utilize cookies and comparable tracking solutions. These tools assist us in the following:

• Maintaining your preferences
• Analyzing website usage and efficiency
• Delivering customized content
• Enhancing our offerings

You can adjust preferences for cookies within your browser options or through our cookie consent notice.

3. How We Use Your Information

The information we collect is used for several objectives:

• Service Provision: To conduct yacht charter operations, handle reservations, and communicate with you regarding your bookings
• Support Services: To address your inquiries and deliver support
• Transaction Processing: To process payments and administer billing details
• Safety Measures: To guarantee operational safety and protect against deceptive activities
• Promotion: To send marketing materials and updates, with your permission
• Website Improvement: To examine user interaction patterns and enhance our web functionality
• Legal Obligations: To adhere to relevant legal and regulatory requirements

4. Disclosure and Sharing of Information

We do not sell, exchange, or lease your personal data to unrelated entities. Your information may be divulged in the following scenarios:

4.1 Service Providers

Information may be shared with third-party service providers we trust who aid us in various areas, including payment processing, website hosting, maintenance, email advertising, analytics, and customer service.

4.2 Legal Necessities

Your data may be disclosed if mandated by law or to respond to legal proceedings, court commands, emergencies, or for the investigation of possible fraudulent or illicit conduct.

4.3 Corporate Transactions

If our company undergoes a merger, acquisition, or asset sale, your personal data might be one of the transferred assets.

5. Data Security

We employ suitable technological and organizational safeguards to protect your personal data against unauthorized access, changes, dissemination, or annihilation. These include encryption, secure servers, control mechanisms, regular evaluations, and staff education.

However, no method is entirely secure and we cannot guarantee the absolute safety of your information.

6. Retention of Data

Your personal data is kept only as needed to fulfill the purposes it was collected for or as dictated by legal requirements. Retention periods typically include:

• Charter reservations: 7 years for tax and legal reasons
• Marketing engagement: until you choose to unsubscribe or request deletion
• Website analysis data: 26 months
• Customer service interactions: 3 years from the last communication

7. Rights and Choices

You have rights including but not limited to requesting access, amending, deleting (subject to legal limitations), transferring, and opting out of marketing communications, as well as controlling cookie use. To exercise these rights, reach out to us using the provided details.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is employed to analyze our website's traffic. You can opt out through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our website may contain links to social media platforms with their privacy protocols.

8.3 Payment Processing Firms

We work with PCI DSS-compliant payment processors to handle transactions.

9. International Data Movement

Your information could be transferred to, and processed within, countries other than United Kingdom. We seek to provide proper safeguards in accordance with pertinent privacy legislation.

10. Minors and Privacy

We do not direct our services to minors under the age of 13 nor do we knowingly gather their information. If it comes to your attention that a minor has provided us with their data, please get in touch with us immediately.

11. Privacy Policy Modifications

This Privacy Policy may be revised to mirror changes in our practices or legal obligations. Such amendments will be communicated by updating the privacy policy on our site, emailing registered users, or displaying a notice. Continued use past the effective date signifies consent to the changes.

12. Contact Data

For inquiries regarding this Privacy Policy or our data usage practices, please contact us through the following:

13. Adherence to Google Ads Consent Policies

We follow Google Ads consent guidelines, allowing you to modify cookie and tracking settings at any given time using our cookie configurations.